Support

Have an issue or question about official travel? You have options.

1. Try Self-Service Options

   For the fastest solution:

   • Login to TraX to find answers to more than 800 frequently asked questions in our Knowledge Center.
   • Search training by keyword, topic, role, or series for step-by-step instruction on common processes and policies.
   • Watch tutorials on YouTube.

2. For DTS assistance contact your Local Level Help Desk

   Look up your local level help desk for direction on local business rules governing travel for your organization and DTS issues.

3. Contact the Travel Assistance Center (TAC)

   If you still need help, it's time to contact the TAC.

   • Check to see if your issue can be handled by Live Chat. Chat is available Monday - Friday, 8AM-6PM ET.
   • Login to TraX and click Travel Assistance to create a help ticket or check the status of an existing ticket.
   • Call 1-888-HELP1GO (1-888-435-7146) for 24-hour travel assistance.

   Remember, the TAC cannot make, change, or ticket reservations.

Need Help with Something Else?

• For policy questions and clarifications, submit a question to PDTATAC staff
• For reservation changes, contact your Travel Management Company
• For recruit travel assistance, Live Chat with a recruit travel assistance analyst
• To report rental car accidents or overcharges, use the Rental Vehicle Assistance Tool
• Leave feedback on a rental car experience
• Share feedback on DTMO’s website
• I am a MyTravel Travel Manager and I need to retrieve MyTravel data [PDF, 7 pages] (MyTravel users should contact their Travel Manager to retrieve trip or expense information)

Government Travel Charge Card Support Options

• Citi Customer Service | Traveler Line | 1-800-200-7056 or 1-757-852-9076 (toll-free)
• Citi Client Services | Agency Program Coordinator Line | 1-866-670-6462
• DoD Travel Program Forms & Resources [citibank.com]