Programs

Rental Company Points of Contact

Federal travelers should contact the rental car company to resolve customer service matters before requesting assistance through the Rental Vehicle Assistance Tool.

To ensure you receive program benefits, book through the Defense Travel System, ETS2, ConcurGov, or your Travel Management Company. If reservations must be made directly with the rental car company or rental car company website, request the US Government Rental Car Program rate or provide the applicable government corporate discount number. It is the traveler’s responsibility to ensure the government department/agency is listed on the rental car agreement.

(AL) Alamo Rent-A Car (EAN Holdings, LLC)
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations [enterprisemobility.com] or (866) 677-4019
Request a Past Receipt [alamo.com]
(ZI) Avis Car Rental (Avis Budget Group, Inc.)
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations (800) 971-2847 and (888) 897-8455
Request a Past Receipt [avis.com]
(ZD) Budget Rent a Car (Avis Budget Group, Inc.)
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations (800) 971-2847 and (888) 897-8455
Request a Past Receipt [budget.com]
(ZR) Dollar Rent A Car (Hertz Global Holdings, Inc.)
Emails for General Questions and Customer Service jwebb@hertz.com or mderosa@hertz.com
Emails for Vehicle Damage and Claims Support jwebb@hertz.com or mderosa@hertz.com
Government Reservations [hertz.com] or (800) 654-3131
Request a Past Receipt [dollar.com]
(ET) Enterprise (EAN Holdings, LLC)
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations [enterprisemobility.com] or (866) 677-4019
Request a Past Receipt [enterprise.com]
(EP) Europcar
Email for General Questions and Customer Service or +49 (0) 40 520 18 7904
Email for Vehicle Damage and Claims Support or +49 (0) 40 520 18 7904
Government Reservations [europcar.com] (check “I have a negotiated rate” box and enter government corporate discount number)
Request a Past Receipt [europcar.com]
(FX) Fox Rent-A-Car
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations (323) 593-7485
Request a Past Receipt [foxrentacar.com]
(ZE) Hertz (Hertz Global Holdings, Inc.)
Emails for General Questions and Customer Service jwebb@hertz.com or mderosa@hertz.com
Emails for Vehicle Damage and Claims Support jwebb@hertz.com or mderosa@hertz.com
Government Reservations [hertz.com] or (800) 654-3131
Request a Past Receipt [hertz.com]
(ZL) National Car Rental (EAN Holdings, LLC)
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations [enterprisemobility.com] or (866) 677-4019
Request a Past Receipt [nationalcar.com]
(NC) NextCar
General Questions and Customer Service(877) 877-1800
Email for Vehicle Damage and Claims Support
Government Reservations (443) 909-7000
Request a Past Receipt
(ZA) Payless Car Rental (Hertz Global Holdings, Inc.)
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations (800) 971-2847 and (888) 897-8455
Request a Past Receipt [payless.us.abqcustomerservice.com]
(RO) Routes Car Rental
Email for General Questions and Customer Service
Email for Vehicle Damage and Claims Support
Government Reservations (888) 471-8639
Request a Past Receipt
(SX) Sixt Rent A Car
General Questions and Customer Service (888) 749-8111
Email for Vehicle Damage and Claims Support
Government Reservations [sixt.com] (click on apply corporate rate, must have government corporate account number)
Request a Past Receipt [sixt.com]
(ZT) Thrifty Car Rental (Hertz Global Holdings, Inc.)
Emails for General Questions and Customer Service jwebb@hertz.com or mderosa@hertz.com
Emails for Vehicle Damage and Claims Support jwebb@hertz.com or mderosa@hertz.com
Government Reservations [hertz.com] or (800) 654-3131
Request a Past Receipt [thrifty.com]