Program Management

APCs are responsible for:

• Collecting required cardholder documentation prior to card issuance (i.e. signed application [citibank.com, PDF, 6 pages], Statement of Understanding [PDF, 1 page], and Travel Card 101 [requires login] certificate of completion) and processing applications
• Reporting and conducting periodic reviews for potential card misuse/abuse, spend maximization, delinquency, card status, credit limits, etc.
• Adjusting the credit limits of Individual Billed Accounts (IBAs) to meet mission needs and placing IBAs in PCS/Mission Critical Status, when applicable
• Ensuring cardholder’s point of contact information is current with Citi
• Working with local Defense Travel Administrators to ensure GTCC information is accurate in cardholder profiles
• Maintaining hierarchy structure and detailed listing of cardholder accounts

For more information on these duties, see section 0411 of the GTCC Regulations [PDF, 61 pages] or refer to the APC Guide [PDF, 45 pages].

CitiManager

CitiManager offers tools to help APCs better manage the GTCC program, including:

• Manage Users: View card accounts, view and download statements, and perform account maintenance
• Manage Card Program: Create new account applications, run reports, submit bulk online applications, and maintenance
• Web Tools: Citi Custom Reporting System, Citi Card Management System, Learning Center

Detailed step-by-step instructions for CitiManager Site functions can be found in the CitiManager Site User Guide [PDF, 53 pages].

Visa IntelliLink helps Agency Program Coordinators (hierarchy levels HL2 through HL4) identify transactions that are potentially out of compliance with DoD travel card policy by providing predictive analytics score on all cardholder transactions. This tool is utilized for identification of potential misuse activity and assists designated users with keeping records and categorizing transactions as valid or misuse. All GTCC misuse and abuse must be entered as a case and dispositioned in the Visa IntelliLink system unless the transaction contains law enforcement sensitive or classified information.

For additional information, refer to section 0415 of the GTCC Regulations [PDF, 61 pages] or contact your CPM or higher-level APC for additional guidance and/or access to VISA IntelliLink.

See also the DoD Misuse Reporting Memo [PDF, 1 page] or DoD Misuse Reporting Memo (Deputy Assistant Secretary of Defense) [PDF, 1 page]

Program Management Training

All APCs are required to take Travel Card Program Management Training for APCs [login required] is required for APCs when first appointed and again every three years to retain their completion certificate.

Additionally, per the GTCC Regulations section 041502, designated users of Visa IntelliLink must also complete Visa IntelliLink Compliance Management [login required] prior to gaining access to the system, then every three years thereafter. This training provides comprehensive instruction on how to use the IntelliLink system to identify potential misuse, abuse, or fraud in the GTCC program.

Both trainings can be found in TraX, DTMO's web portal. Additional training resources for Visa IntelliLink are found in the Citi Learning Center, including an instructor-led webinar (DoD Travel: Visa IntelliLink).

CitiManager Training

Citi also offers instructor-led training and online training to support APCs [citibank.com] in the use of the travel card vendor’s online tools. Online training includes web-based training modules, instructional guides, and webinars, including:

• CitiManager Basic - Introduces you to the core functionalities related to your role as an APC. Some topics included are searching for card accounts, account maintenance, and creating a new user profile.
• CitiManager Basic Reporting - Highlights the core monthly DoD reports and teaches you how to edit and maintain them using reporting features.
• Applications and How They Are Processed - Provides a detailed look at the individual online application, how the status of each can be reviewed, and how to view the details of each request.

Register for training on these tools in Citi’s training environment, known as the Learning Center (login to CitiManager [citidirect.com], then select Learning System Web Tools). Instructor-led training is available at no cost for organizations with a minimum of 20 training participants. A training request form [citidirect.com] can be found in Citi’s Learning Center. Citi also offers day-long hands-on training from a Citi instructor for APC classes of up to 20 participants in Washington, DC, Norfolk, VA, Wilmington, DE, Jacksonville, FL, and O’Fallon, MO.