Applying for a travel card is typically a part of the onboarding process for military and civilian personnel. Your Agency Program Coordinator, or APC, initiates the process and remains your primary point of contact for any travel card-related questions or issues. APCs manage the GTCC program at the local level, act as the liaison between cardholders and the card vendor, and are responsible for monitoring transactions, adjusting credit limits, and other duties.
If you are unsure who the APC is within your organization, check with your chain-of-command or HR/management support group, or ask your local level travel help desk.
The following process outlines general steps to follow to obtain a new travel card. Steps may vary based on local business rules. Check with your APC for further guidance.
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The SOU outlines key responsibilities as a cardholder.
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Travel Card 101 is available in TraX. To access TraX, you must have a Passport account. Training takes approximately 60 minutes to complete and helps travelers understand the basics of using and managing their card. Subsequent training must be completed every three years.
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Complete an Application
Your APC can provide you with access to the application. Individuals who do not consent to a credit score check (soft pull), must complete all responses affirmatively on the Alternate Credit Worthiness Evaluation (DD Form 2883) to be issued a restricted card.
You may upload your signed SOU and training completion certificate during this process. The DD 2883 contains Personally Identifiable Information (PII) and should NOT be uploaded to CitiManager.
You will need to save/download the DD Form 2883 to your device and open with Adobe Reader to add a signature.
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Activate Your New Card
When you receive your card, complete the Card Receipt Verification process and establish a PIN. See also:
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Update Card Information in DTS
Keep your card information up-to-date in DTS to prevent declined transactions. See also:
Accounts are managed in CitiManager. Cardholders who applied after March 2020 will have a CitiManager account automatically established by Citibank as part of the card issuance process. Cardholders issued travel cards before this date should self-enroll [citi.com].
Once enrolled, cardholders can manage their GTCC account online and through the mobile app available on the App Store or Google Play. Online, cardholders can view statements, account balances, make payments, update account settings, sign up for paperless statements, set up alerts, and more. For more information, see the CitiManager Digital Reference Guide [citi.com, PDF, 1 page].
Split Disbursement
Split disbursement allows cardholders to pay their travel card bill directly from their reimbursement and is mandatory for all DoD personnel. When preparing your voucher, review split disbursement amounts to ensure enough money will be disbursed to completely pay off all GTCC charges. If not, and if you use DTS, you need to manually change the amount going to the vendor.
Mail Payments
All mailed payments must include the remittance slip from the paper statement and account number written on the personal check. If payments are submitted without this critical account information, cardholders run the risk of payments being delayed, posting to the wrong account, returned to sender, or unable to be processed.
| Standard Payment Address |
Overnight Payment Address |
Citibank Government Card Services
PO Box 78025
Phoenix, AZ 85062-8025
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Citibank Government Card Services
Attn: Payment Processing Center 78025
1820 E. Sky Harbor Circle South STE 150
Phoenix, AZ 85034 |
There are two types of IBAs, Standard and Restricted. Standard cards are issued to individuals with a FICO credit score above 659. The default limits are $7,500 for credit, $250 for cash, and $250 for retail purchases. Restricted cards are issued to individuals with a FICO credit score below 660. The default limits are $4,000 for credit, $250 for cash, and $100 for retail purchases. Restricted travel cards are the same in appearance as standard cards. Limits on either card can be raised temporarily when necessary to meet mission needs and validated by commanders and supervisors.
Individuals who do not consent to a credit score check (soft pull), but still require a travel card must complete all responses affirmatively on the Alternate Credit Worthiness Evaluation (DD Form 2883) [PDF, 2 pages] and will be issued a restricted card. The FICO credit score is not provided to the cardholder or their APC during the application process.
You will need to save/download the DD Form 2883 to your device and open with Adobe Reader to add a signature.