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Stay on top of defense travel news and policy updates by staying in touch. Connect with DTMO on your favorite channels.
Subscriptions
Defense Travel Dispatch
Sign up for the Dispatch to receive a monthly email digest from DTMO containing a roundup of news relevant to DoD travelers and travel managers. Be the first to hear about new government travel initiatives, travel regulation changes, and shifts in the industry. Articles help defense travelers navigate the evolving landscape of official travel, understand travel policy, and interpret the Joint Travel Regulations.
You can find older articles, including archived publications of the Dispatch in our archive.
RSS
RSS, or Really Simple Syndication, pushes web content straight to Microsoft Outlook or your RSS feed reader, so you get an alert as soon as news hits. See our feeds.
Notifications
Customer Service Notifications
Defense Travel System users with Authorizing Official, Routing Official, or Defense Travel Administrator permissions automatically receive Customer Service Notifications, no opt-in needed. These emails include travel system transactions, critical system notices, and other updates crucial to traveler awareness or safety.
Social Media
Get DTMO updates in your favorite feeds. Follow us on LinkedIn, or subscribe to our YouTube channel to get alerts when we publish a new video.
Customer Feedback
DTMO collects feedback from DoD travelers and travel managers in a variety of ways:
Defense Travel Enterprise Customer Satisfaction Survey
This survey collects feedback from travelers on DoD commercial travel programs and services.
DoD Preferred Customer Satisfaction Questionnaire
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DTS Change Management
Describe DTS change management process...potentially include touchpoints link to capture general feedback;
Travel Assistance Center Feedback
Users who contact the Travel Assistance Center (TAC) are surveyed on a continuous basis. We ask users about their satisfaction with wait times, analyst courtesy and professionalism, and the resolution of their ticket. We also ask users about their familiarity with DTS, if they used other support resources (Knowledge Center, local DTS support), and their preferences for contacting support (phone , chat, or self-support). This feedback is reported and analyzed weekly for process improvement.
Join a discussion with the TAC twice monthly by tuning into their Outreach calls. TAC Outreach calls cover the latest developments related to the Defense Travel System, travel policy, and programs. Learn more.